Expédition & retours

At F-One Soldes Magasin, we’re passionate about providing kite surfers worldwide with high-quality equipment and exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a smooth experience with your kite surfing gear.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on customs clearance in your country. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

International Shipping

We ship globally (except to some remote areas in Asia and other select regions). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

We want you to be completely satisfied with your kite surfing equipment. If you’re not happy with your purchase, we offer straightforward return and exchange options.

Return Policy Overview

• Return window: 15 days from the delivery date
• Condition: Items must be unused, in original condition with all tags and packaging
• Return shipping: Customer’s responsibility (unless the return is due to our error)

Non-Returnable Items

For safety and hygiene reasons, the following kite surfing equipment cannot be returned:

• Foils & Foil Boards that have been assembled or had their protective film removed
• Opened or used Kitesurf Accessories (harnesses, helmets, wetsuits)
• Any equipment showing signs of use or assembly
• Customized products

Step-by-Step Return Process

Step 1: Submit a Return Request

Email your return/exchange request to [email protected] using this format:

Step 2: Receive Return Authorization

Within 48 hours, our team will send you:

• Return authorization with reference number
• Special packaging instructions (critical for kite surfing equipment)
• Return address in France

Step 3: Ship Your Package

Carefully package your item following our instructions and use a tracked shipping service. For international returns, we recommend DHL or FedEx.

Step 4: Processing by Our Team

Once we receive and inspect your return (typically within 5 business days):

• For refunds: We’ll credit your original payment method
• For exchanges: We’ll ship your new item according to your selection

Refund Details

After your return is approved:

• Credit cards (Visa, MasterCard, JCB): 3-5 business days
• PayPal: 24-48 hours

Note: Processing times may vary depending on your financial institution. Only the item amount will be refunded; original shipping fees are non-refundable unless the return is due to our error.

Exchange Details

• We cover shipping costs for the replacement item
• Delivery time follows our standard shipping times (10-15 days for DHL/FedEx)
• For price differences, we’ll adjust the amount using your preferred payment method

Defective Items or Our Mistakes

If you receive a defective or incorrect item:

1. Contact us immediately with photos/videos of the issue
2. We’ll provide a prepaid return label
3. We’ll ship the replacement as soon as we receive your return

Questions?

For any questions about our Shipping & Returns policy:

Email: [email protected]
Address: 49 Rue Ehrmann, Strasbourg, FR 38607

Happy riding!
The F-One Soldes Magasin Team